Refunds Policy:

At we want our customer to be satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you can simply return it within 7 days from receipt of your order and send the goods back as per information provided in the option Returns.

Click on the Returns and answer some quick interactive questions to receive a returns form with specific instructions.

Important note: All orders must be returned directly to the address provided in the return form.

Please note, the following goods cannot be returned:

  • Goods which are clearly personalized or made to your specifications.
  • Goods which are liable to deteriorate rapidly, example: fresh fruit, fresh flowers.
  • Goods with health protection or hygiene considerations, if opened, e.g. make up, underwear, pierced jewellery.
  • Audio or video recordings or computer software, if opened.

Additional information:

  • Goods returned must be in a saleable condition.
  • Goods returned must be unworn/unused with original tags and packaging.
  • Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. We do not accept responsibility for items damaged in transit. 
  • You are responsible for the return postage costs unless an item has arrived faulty or damaged.
  • If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid incurring any customs charges on receipt of your return. 

If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered. 


  • You will be refunded within 14 days of the retailer receiving back the goods.
  • You will receive an email once the products reach to our warehouse and are accepted for return.
  • Refunds will be issued to the same means of payment initially used to purchase the goods.
  • Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used. 


Unfortunately, we are unable to exchange items, please follow the returns process using the information above